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To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Items that are damaged, worn, or altered in any way will not be accepted for return. You must initiate the return process within 30 days of receiving your order to qualify for a return. If you miss this window, we may not be able to accommodate your request.
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please do not send items back without prior approval, as this may delay the processing of your return.
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original purchase.
Certain items are non-returnable, including but not limited to personalized or custom-made items, final sale items, and items marked as non-returnable at the time of purchase. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure you are fully informed about your options.
If you have any questions regarding this Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with swankaura.com is satisfactory. Your feedback is important to us, and we strive to address any concerns you may have promptly.